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FAQs & Exchange
Apart from marble and granite, Easy Marmo also deals in a wide variety of vitrified tiles (Includes; floor tiles, wall tiles, bathroom tiles, kitchen tiles, and many more).
Presently, Easy Marmo has stone traders from top regional states of South India, who can make pan India distribution as per their convenience.
Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website.
Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Easy Marmo.
Orders are normally dispatched within 24 hours and usually take 2-5 working days to be delivered based on your location (from nearest shop). You will receive an approximate timeline when you place your order. Generally, particular selected products could take between 7-15 days to reach you.
N/A for Marble, Granite, and Vitrified tiles (Non-returnable/ Non-refundable).
For some selected products (if applicable), please make sure that you raise an exchange request within 5 days of the product delivery.
N/A for Marble, Granite, and Vitrified tiles (Non-returnable/ Non-refundable).
For Applicable products (if any), To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package to support@easymarmo.in
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.
Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.
*Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.
**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.
We will NOT accept returns or exchanges for the following items:
- Marbles
- Granites
- Vitrifies tiles
- Items purchased during sales
Returns and exchanges will also not be accepted in the following circumstances (if applicable):
- If request is initiated after 5 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
- Items purchased on discounted price are also not eligible for return/exchange
Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on support@easymarmo.in
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on support@easymarmo.in within 24 hours of your delivery.
Credit Cards, Debit Cards, NetBanking, UPI.
NOTE: If you are paying the sellers directly, Easy Marmo will not be responsible for any losses you may incur. Beware of Fraud.
1. Log in to www.EasyMarmo.in
2. Add your items to cart
3. Proceed to check out
4. Enter the coupon code in the box that has the text: “gift cards or discount code”.
5. The amount will be deducted from the gift card
We love questions & feedback – and we are always happy to help!