Thank you for shopping at Easy Marmo. We aim to provide you with a seamless shopping experience, but we understand that sometimes things don’t go as planned. Please read our Cancellations & Returns Policy carefully to ensure that you are fully aware of your rights and obligations when it comes to returning or exchanging products purchased from us.
Return, Exchanges & Cancellations FAQs:
Q1. How many days after I buy something can I return it?
For Marble, Granite, and Vitrified tiles, unfortunately, we cannot accept returns or offer refunds due to the nature of these products. However, for selected items, you can raise an exchange request within 24 hours of receiving your product.
Q2. How do I raise an exchange request?
For applicable products, follow these steps:
- Mention your order ID and send a photograph of the package to support@easymarmo.in
- We will arrange for a pick-up of the product at no cost to you. Please ensure the product is unused with all tags intact.
- Once we receive and inspect the product at our warehouse, we will offer you an exchange or store credit as per our policy.
Q3. What products are eligible for exchange and returns?
We do not accept returns or exchanges for:
- Marbles
- Granite
- All kinds of Tiles
- Items purchased during sales Returns and exchanges are not accepted under the following circumstances:
- Request initiated after 24 hours of order delivery
- Product used or altered
- Product damaged due to misuse/overuse
- Returned attempted without original packaging
- Items purchased at a discounted price
Q4. Can I cancel my online order?
Yes, you can cancel your order before the product is dispatched. You can do so on our website or by emailing us at support@easymarmo.in.
Q5. What if I receive damaged goods / expired products?
Please contact us at support@easymarmo.in within 24 hours of receiving your delivery if you have received damaged goods or expired products, and we will assist you promptly.
Note: Our Retail and Customer Delight representatives are available to help you with sizing recommendations before making a purchase. While the first exchange is free of cost, subsequent exchanges may incur additional charges.
If you have any further questions or need assistance, please feel free to contact our customer support team at support@easymarmo.in. Thank you for choosing Easy Marmo.